Guides
Plain help with reading and disputing a City of Johannesburg municipal bill.
Why your Joburg bill jumped when an actual reading arrived
If you were billed estimates for months and then got a very large bill, the cause may be a "catch-up". The City finally read your meter and billed the differenc
How to dispute a City of Johannesburg bill, step by step
The City's own policy sets out a staged process for disputing an account: a query, a written dispute after 30 days, then an appeal or the City's Ombudsman after
Estimated electricity readings in Johannesburg: what the rule says
If your electricity meter isn't read, the City bills you an estimate. The City's own policy says how that estimate must be worked out, and what happens when a r
Estimated readings on your Joburg bill: what the rule says and what to do
An estimated reading is a figure the City uses when it could not read your meter. It is not a measurement. The City's credit control policy says how it must be
Interest on a disputed Joburg bill, and how to get it reversed
The City's policy charges interest on overdue amounts and makes no exception for a disputed one. This guide shows how that interest works, how payments are appl
Property rates and refuse charges in Johannesburg: how they are worked out
Property rates and refuse are two charges on your account that don't depend on how much you use (sanitation and the water demand levy are fixed too; see water c
How to read your City of Johannesburg municipal account
A Johannesburg municipal account combines several services on one statement: property rates, refuse, water, sanitation and, in most cases, electricity. Each ser
Read your own meter in Johannesburg, and submit the reading
A reading you take yourself is your best evidence against an estimated or catch-up bill. This guide shows how to find and read a water meter, what to photograph
Sanitation charges in Johannesburg: the stand-size bands
For a property the City classes as "private dwelling domestic", the sanitation charge doesn't depend on how much water you use. It is a fixed monthly amount set
Water charges on your Johannesburg bill, explained
Your water charge in Johannesburg is more than the kilolitres you used. It has three parts: a banded charge for the water itself, a demand management levy, and